About The Sponge

We want to be the best branding agency for the world.
The Sponge is unbent on working with partners who give back. It’s who we are and it’s what we do.

Our Values

Big Love, like family
Our team and clients are family. We have each others backs and are devoted to every member’s success.
Delightful Awesomeness
Our playfield is “outstanding”, the step above excellence, where we continuously delight by delivering that extra awesomeness.
Effectiveness over awards
We create stuff that works brilliantly, focusing on being lean and finding the simplest quickest path.
Timeliness and Clarity
We are quick, meticulous and never rush, so our work is always on time and at its awesomest.
Positive Workplay
We play our strengths with energy and have fun. Smiles and happiness are warmly reciprocated and bring positive outcomes.
Perpetuate Goodness
With gratitude we help good, purposeful businesses, and give back via grants and orphan sponsorship.
Obsession with improvement
Our unquenchable fascination for the better way fuels our continuous personal and professional growth.

About “Awesomeness”
We say “awesome” a lot. That is all.

The Role

Seeking an Admin and Customer Service Guru

Do you want to make the world a better place? And work from anywhere in the world?

We are a purposeful branding agency that helps good businesses rebrand or refresh around their purpose and values.

Our remote team is looking for its missing piece – an awesome and dedicated admin and customer service expert – who will help us with our purpose: to help good businesses become better brands.

You can be anywhere in the world providing you are plus or minus 3 hours from Brisbane business hours. You will need to join our team meetings via Zoom video conference.

Let’s see if you’re a good fit for our team:

  • You love to help! Whether that’s helping clients with enquiries or other team members with their schedules.
  • You are very well organised and can be an active part of a team, even if everyone works remotely.
  • You enjoy a variety of tasks (think from invoicing to tracking information and engaging with clients).
  • You have undeniable attention to detail.
  • You are (or can become) comfortable with a variety of work tools such as Google Drive, Hubspot and ClickUp.
  • You know what your personal values are and want to align them with your work.

We are a values centered agency, and a Certified B Corp, so before we even consider your application, you must demonstrate your alignment with our company values. 

Sounds like you? If so, we’d like to get to know you! Send us a cover letter and complete the Challenge below.

Your Cover Letter

*Your cover letter

Here’s what we need to know:


1.Your Values

  • Introduce yourself – why are you a good fit for our team? (in line with our culture and values)
  • What are 2 of your personal favourite Good Businesses (brands with a positive impact) and why?


2.Your Skills

  • How can you be an asset to our team?
  • What do you enjoy doing most in a work environment?
  • What does having fun at work mean to you?
  • Are you paying attention? Include the word “saturated” in the subject line of your application for it to be considered!
  • What skills do you want to use on a daily basis?
  • What skills do you want to develop/grow for the future?


3. Confirm Your Availability

  • Availability for 1-2 virtual meetings a week during Brisbane, Australia business hours.
  • Able to commit to up to 15 hours/week of awesome work.



  • What are your expectations?

Our Challenge

It’s very important to us to match our team’s passions to their daily tasks. This challenge should be pretty easy:

Simply organise the following tasks from your favourite to least favourite:

  1. Blog writing
  2. Chasing information with team or clients
  3. Creating and sending invoices
  4. Following up on project updates
  5. Incoming calls handling
  6. Incoming emails handling
  7. Organising team members’ schedules
  8. Participating in team meetings
  9. Scheduling meeting
  10. Team engagement
  11. Updating templates (e.g. project updates, new proposals)


If you have been nodding furiously all the way to this point – knowing that you are the awesome individual that we’re looking for, then:


  • Send us your application to wannabe@thesponge.com.au by 5pm AEST Friday 31st May 2019
  • Make sure you are thorough so we get to see your awesomeness
  • Include answers to the sections Your Experience, Your Values, Your Availability and Remuneration in your cover letter
  • Attach the answers to our Challenge in a separate document


We look forward to hearing from you!




The Sponge Team



N.B. The content you submit in response to this challenge is for evaluation/screening purposes only and will not be posted on any of our social media platforms.


Warning: Agencies, recruiters, spammers and incomplete applications will be ignored/deleted. Thanks for your understanding.