About The Sponge

We want to be the best branding agency for the world.
The Sponge is unbent on working with brands who create positive impact in the world. It’s who we are and it’s what we do.

Our Values

Big Love, like family
Our team and clients are family. We have each other’s backs and are devoted to every member’s success.
Delightful Awesomeness
Our playfield is “outstanding”, the step above excellence, where we continuously delight by delivering that extra awesomeness.
Effectiveness over awards
We create stuff that works brilliantly, focusing on being lean and finding the simplest, quickest path.
Timeliness and Clarity
We are quick, meticulous and never rush, so our work is always on time and its awesomest.
Positive Workplay
We play our strengths with energy and have fun. Smiles and happiness are warmly reciprocated and bring positive outcomes.
Perpetuate Goodness
With gratitude we help good, purposeful businesses become better brands, both profitable and cash strapped (via our impact streams).
Profitably Abundant
Our financial vitality enables us to comfortably work in our geniuses and be the greatest possible benefit for our families, clients, communities and the world.
Obsession with improvement
Our unquenchable fascination for the better way fuels our continuous personal and professional growth.

About “Awesomeness”
We say “awesome” a lot. That is all.

The Role

Seeking a Legendary Account Manager

Do you want to make the world a better place? And work from anywhere in the world?

Our remote team is looking for another team member – a legendary account manager – who will help us with our purpose: to help good businesses become better brands.

But first, our culture is our brand, so you must be a great fit. This is a deal maker/breaker.

We are a B Corp and choose to work exclusively with businesses with positive intent for the world (not just awesome products/services). You can see more of that here on our website. We are about using our business as a force for good.

 

Let’s see if you’re a good fit for our team:

  1. Demonstrated natural alignment to our values
  2. Awe inspiring attention to detail
  3. Purpose and impact driven
  4. Awesome people skills, both internal and external, written and verbal
  5. Comfortable working remotely
  6. Proven work experience as a Project Manager or Account Manager
  7. Experience delivering projects that delight customers
  8. Proven ability to manage multiple projects at a time, never missing a beat, and ensuring awesome results. 
  9. Excellent listening, and presentation abilities
  10. Strong verbal and written communication skills in English
  11. Again, culture alignment comes first for us. So ya gotta show you are a natural fit!

Sounds like you? If so, we’d like to get to know you! Send us a cover letter telling us how.

The Account Manager Role

We are growing! Your job as our awesome new Account Manager is to help plan and oversee projects within our agency. 

 

You will liaise with clients and our team to make sure all projects are delivered on time, on budget, and delightfully awesome!

 

Working closely with the leadership team, you will help the agency run smoothly day to day, and our customers keep coming back for more.

 

Skills Required:

  1. Project management
  2. Client Communications (client facing)
  3. Time management
  4. Organisation
  5. Customer service
  6. Attention to detail
  7. Leadership and problem solving


Responsibilities:

  1. Ensure the timely delivery of our agency deliverables using our internal project management software: ClickUp.com
  2. Project managing the creative team to ensure everything happens comfortably on time. 
  3. Clearly communicate the progress of weekly/monthly/quarterly project updates with the client
  4. Prepare reports on account status
  5. Handle new client enquiries
  6. Assist with challenging client requests or issue escalations as needed
  7. Serve as a central point of contact for customer account management matters
  8. Build and maintain strong, long-lasting client relationships
  9. Develop trusted relationships with key accounts

 

Previous experience working at an agency is preferred but not essential.

The Sponge is 100% remote with our team all around the world. You must already thrive as a digital nomad for this role. It must be restated, culture fit comes first, so be your detailed self and demonstrate your alignment in a cover letter to us before anything else.

Your Cover Letter

Here’s what we need to know:

Your Values:

  1. Introduce yourself – We are a values driven company, so values alignment comes first. Pick at least 3 of our company values (at the top of the page) and tell us what it means to you and how your personal values align.
  2. What are 2 of your personal favourite Good Businesses (brands with a positive impact) and why?

Your Experience:

  1. What’s your level of experience? Share a couple examples to demonstrate your level of experience.
  2. How do you define good communication?
  3. What steps do you take in planning out a project? What tools do you use?
  4. Are you paying attention? Include the word saturated in the subject line of your email application.

Your Availability & Remuneration:

  1. Availability to work during Brisbane Australia business hours.
  2. What are your expectations?

Application

If you have been nodding furiously all the way to this point – knowing that you are the awesome individual that we’re looking for, then:

 

  • Send us your application to wannabe@thesponge.com.au and blow us away
  • Make sure you are thorough so we get to see your awesomeness
  • Include answers to the sections Your Experience, Your Values, Your Availability and Remuneration in your cover letter

We look forward to hearing from you!

 

Warmly,

 

The Sponge Team

 

 

N.B. The content you submit in response to this challenge is for evaluation/screening purposes only and will not be posted on any of our social media platforms.

 

Warning: Agencies, recruiters, spammers and incomplete applications will be ignored/deleted. Thanks for your understanding.