A Simple Way to Keep Customers Coming Back
Customer experience is crucial today. If you’re not managing your client’s expectations, you’re setting up to lose them. Often it’s due to what’s unsaid.
In this short video (only 2:05) I share with you how this became very real for me recently, with the intention that you can identify any instances in your business where you are giving away bags of cookies and start managing expectations well. A big thank you to my friend Seán Collins for the coffee fable, very timely indeed.
We want to keep customers happy and coming back. Happy customers are the best form of marketing as they share their customer experience with those they know.
Have you got any similar stories to share? Let me know below in the comments.
If you haven’t registered for the workshop simply click on this link: www.thesponge.com.au/online-workshop
Have an awesome day and I look forward to seeing you on the workshop!